Hybrid Model Deployment at a leading American Art Museum to Advance Diversity, Equity, Accessibility, and Inclusion (DEAI)
Value SummaryThrough the implementation of the practices described in this article the Museum* has realized the following benefits:
- Improvement in visitor satisfaction scores, equity, and the creation of a more inclusive environment.
- Improved collection security including a dramatic improvement in response time to security-related proximity alarms and emergencies.
- Cost savings by security forces having complete visibility to all galleries, covering more galleries effectively, and satisfying certain line-of-site lending requirements without adding more personnel.
- Creating a new personnel category “Visitor Engagement Representatives” with more duties and responsibilities. These job duties improve employee morale and increase retention rates.